Coaching Services T&C's

Terms and Conditions

1. OVERVIEW

1.1 These Terms and Conditions (Terms) govern the coaching services provided by JSBL Pty Ltd trading as Sonya Choi La Rosa ABN: 92 136 586 493 (the Coach) to the individual purchasing coaching services (the Client).

1.2 By purchasing a coaching package through the Coach’s website and checking the “I agree” box at checkout, the Client confirms that they have read, understood, and agree to be bound by these Terms.

1.3 The specific details of each coaching package, including the number of sessions, session duration, inclusions, fees, and any asynchronous support, are set out on the relevant offer page at the time of purchase (Package Details). The Package Details form part of these Terms.

1.4 If there is any inconsistency between these Terms and the Package Details, the Package Details will prevail to the extent of the inconsistency.

1.5 These Terms commence on the date the Client completes their purchase and continue until the Services have been delivered in full or the agreement is terminated in accordance with these Terms.

2. WHAT IS COACHING

2.1 The Coach is an International Coaching Federation (ICF) Associate Certified Coach (ACC) and is bound by the ICF Code of Ethics.

2.2 Coaching is defined as partnering with clients in a thought-provoking and creative process that inspires them to maximise their personal and professional potential. The coaching relationship is a partnership in which the Coach encourages, supports, challenges and assists the Client in pursuing goals and outcomes as identified by the Client.

2.3 Coaching is not psychological counselling, therapy, financial advice, legal advice, or any form of medical treatment. The Client agrees not to use the Services as a substitute for any of these professional services and will seek appropriate professional guidance independently as needed.

2.4 If, during the coaching engagement, the Coach forms the view that the Client would benefit from support outside the scope of coaching, the Coach will recommend that the Client seek appropriate professional assistance.

2.5 The Coach cannot guarantee any specific outcome as a result of the coaching engagement. Any examples of previous participants’ experiences, including reviews or testimonials, are provided for illustrative purposes only. Personal results will vary depending on a variety of factors outside the control of the Coach.

3. COACHING TOOLS AND BIRTH DATA

3.1 The Coach utilises a range of coaching tools and frameworks to support the coaching process, which may include Human Design for Leadership and Business, and other leadership coaching tools as determined appropriate to the Client’s needs and goals.

3.2 Certain coaching tools, including Human Design, require the Client’s date of birth, time of birth, and place of birth to generate a personalised chart. The provision of this information is voluntary. If the Client does not wish to provide this information or does not have access to it, the Coach will utilise alternative coaching tools to support the engagement.

3.3 Any birth data provided by the Client will be used solely for the purpose of the coaching engagement and will be handled in accordance with the Coach’s Privacy Policy (see clause 13).

4. THE SERVICES

Coaching Sessions

4.1 The Coach will deliver coaching sessions as described in the Package Details, including the number, duration, and format of sessions (e.g. via Zoom or other video conferencing platform).

4.2 Sessions will be scheduled at times mutually agreed between the Coach and the Client.

WhatsApp Support

4.3 Where a coaching package includes asynchronous WhatsApp support, the following applies:

WhatsApp support commences on the date of the Client’s first coaching session and continues for the period specified in the Package Details (typically 14 days from the first session).
WhatsApp support is available Monday to Friday, 10:00am to 4:00pm AEST. The Coach may respond outside these hours at their discretion, but is not obligated to do so.
WhatsApp support is limited to matters relating to the specific coaching engagement and the goals being worked on within the purchased package.
WhatsApp support is not a substitute for coaching sessions and is not intended for crisis or emergency support. If the Client is experiencing a mental health crisis, they should contact Lifeline (13 11 14), Beyond Blue (1300 22 4636), or their local emergency services.

Service Standards

4.4 The Coach will conduct themselves in a professional manner while providing the Services, including being punctual, respectful of the Client’s rights, and providing the Services to a reasonable standard consistent with ICF ethical guidelines and industry best practices.

5. CLIENT RESPONSIBILITIES

5.1 The Client acknowledges and agrees that:

they have read and understood these Terms prior to purchasing the Services;
they are solely responsible for determining whether the Services are appropriate for them;
meaningful coaching requires a commitment to the process, which may involve exploring and challenging existing beliefs, behaviours, and patterns;
they will communicate honestly, be open to feedback, and fully engage with the Services to the best of their ability;
they are solely responsible for implementing any strategies and techniques discussed during the coaching sessions;
they will complete any pre-session work or preparation as agreed with the Coach, which may include reflective exercises, worksheets, or reading materials;
they will ensure punctual attendance at all scheduled sessions;
they must not be under the influence of drugs or alcohol during any session; and
they will comply with all terms and conditions specified in these Terms, including the rescheduling policy.

6. FEES AND PAYMENT

6.1 Fees for the Services are as set out in the Package Details at the time of purchase.

6.2 All fees are payable via the Coach’s online checkout (currently processed through Kajabi). Payment is due in full at the time of purchase unless a payment plan is expressly offered and selected by the Client as part of the Package Details.

6.3 Where a payment plan is offered and selected, the Client agrees to make all payments on the dates specified. If the Client fails to make a scheduled payment, the Coach reserves the right to suspend further Services until the outstanding payment is settled.

6.4 All amounts are in Australian dollars and are inclusive of GST unless otherwise stated. The Client will receive a tax invoice or receipt from the Coach or the Coach’s payment processor.

6.5 The Client agrees to cover any out-of-pocket expenses incurred by the Coach in delivering the Services, provided these have been approved by the Client in writing prior to being incurred.

7. RESCHEDULING AND CANCELLATIONS

Rescheduling by Client

7.1 The Client may reschedule a session by providing at least 48 hours’ written notice (via email or text message) prior to the scheduled session time. The Coach will make best efforts to accommodate the rescheduling request based on availability.

Refunds

7.2 Once a coaching package has been purchased, refunds will be considered in light of individual circumstances provided. However, this does not include, circumstances without limitation, where:

the Client has changed their mind;
the Client’s personal or financial circumstances have changed;
the reason for cancellation is outside the Coach’s control; or
the Client fails to attend scheduled sessions without providing 48 hours’ notice.

7.3 If the Client provides less than 48 hours’ notice for a session, and has not provided any form of contact the session will be forfeited and will not be rescheduled or refunded.

7.4 Nothing in this clause excludes or limits any rights the Client may have under the Australian Consumer Law.

Rescheduling or Cancellation by Coach

7.5 The Coach may need to reschedule a session due to unforeseen circumstances. In such cases, the Coach will notify the Client as soon as possible and work with the Client to find an alternative time.

7.6 If the Coach is unable to deliver the Services for any reason, the Coach will refund fees paid for any sessions not yet provided.

Force Majeure

7.7 Neither party will be liable for any failure to perform their obligations under these Terms to the extent that such failure is caused by circumstances beyond their reasonable control (Force Majeure Event). If a Force Majeure Event prevents performance for more than 30 days, either party may terminate these Terms by written notice.

8. RECORDING OF SESSIONS

8.1 The Coach may request to record coaching sessions (audio and/or video). Recording will only occur with the Client’s explicit consent, which will be sought prior to recording.

8.2 Where the Client consents to recording, the recordings will be used solely for:

the Coach’s professional development, self-review, and supervision purposes; and
providing the Client with a copy for their personal reference, if requested.

8.3 Recordings will not be published, shared externally, or used for marketing or promotional purposes without separate, explicit written consent from the Client.

8.4 All recordings will be stored securely and handled in accordance with the Coach’s Privacy Policy.

8.5 The Client may withdraw their consent for recording at any time by notifying the Coach in writing. Withdrawal of consent will apply to future sessions only.

8.6 The Coach retains ownership of all recordings. The Client is granted a personal, non-transferable licence to use any copy provided to them for their own personal reference only.

9. INTELLECTUAL PROPERTY

9.1 The Coach retains sole ownership of all intellectual property rights in any programs, courses, frameworks, tools, worksheets, and materials created by the Coach, whether created prior to or during the coaching engagement (Coach IP).

9.2 Coach IP is provided to the Client for their personal use in connection with the coaching engagement only and must not be reproduced, distributed, or used for any commercial purpose without the Coach’s express written permission.

9.3 For any materials the Client provides to the Coach during the engagement, the Client warrants that they are the owner of such materials and indemnifies the Coach against any claim made by a third party arising from a breach of intellectual property rights.

9.4 This clause survives termination or expiry of these Terms.

10. MARKETING AND TESTIMONIALS

10.1 The Coach may request the Client’s consent to use testimonials, reviews, feedback, or before-and-after images for promotional and marketing purposes. Such consent is entirely voluntary and will be sought separately from these Terms.

10.2 Where consent is given, the Coach may use such materials on the Coach’s website, social media platforms, marketing materials, and other promotional channels.

10.3 The Coach will ensure that any materials used for promotional purposes maintain the Client’s privacy. Personal information or identifying details will not be disclosed without the Client’s explicit consent.

10.4 The Coach may derive general, anonymised insights from coaching engagements for the purposes of content creation and marketing. No client will be identifiable from such content.

10.5 The Client may withdraw consent for the use of their testimonials or images at any time by notifying the Coach in writing. The Coach will promptly cease using such materials.

11. TERMINATION

Right to End the Coaching Relationship

11.1 Either party may end the coaching relationship at any time. The Client’s right to a refund upon ending the relationship is governed by clause 7 (no refunds apply once the package has been purchased, except as required by law).

Termination by Coach

11.2 The Coach may terminate these Terms with immediate effect if:

the Client fails to make payments as required under clause 6;
the Client breaches any material obligation under these Terms;
the Coach considers that mutual trust or confidence no longer exists in the coaching relationship; or
the Coach determines that the coaching relationship is no longer serving the Client’s best interests.

11.3 If the Coach terminates these Terms under clause 11.2, the Coach will, at their sole discretion, either complete any sessions already paid for or refund fees for sessions not yet delivered.

Termination by Client for Breach

11.4 The Client may terminate these Terms by providing written notice if the Coach commits a material breach of these Terms and has not remedied the breach within 7 days of receiving written notice.

11.5 Upon termination for the Coach’s breach, the Coach will promptly refund fees paid for any sessions not yet provided.

Termination for Force Majeure or Insolvency

11.6 Either party may terminate these Terms if the other party is unable to meet their obligations due to a Force Majeure Event for a period exceeding 30 days, commits a material breach that is not capable of remedy, or becomes insolvent or bankrupt.

12. POST-TERMINATION OBLIGATIONS

12.1 Upon termination, the Client’s access to any services, WhatsApp support, and resources provided by the Coach will cease.

12.2 Each party must return any property belonging to the other party promptly upon termination.

12.3 Each party must continue to maintain the confidentiality of any confidential information disclosed during the coaching engagement (see clause 13).

12.4 Where the Client receives a refund (whether directly or via a chargeback), the Client must destroy all electronic copies of any Coach IP provided during the engagement and provide written confirmation to [email protected] once completed.

12.5 This clause survives termination or expiry of these Terms.

13. CONFIDENTIALITY AND PRIVACY

Coach’s Confidentiality Obligations

13.1 The Coach recognises that anything the Client shares during coaching sessions is confidential. The Coach will not, at any time, directly or indirectly use or disclose any information shared by the Client during the coaching engagement, except:

where the Coach is required to do so by applicable law;
where the Coach reasonably believes there is an imminent risk of harm to the Client or another person;
in the context of professional supervision, mentoring, or peer review, in which case all client information will be anonymised so that the Client is not identifiable; or
with the Client’s prior written consent.

13.2 All written and electronic notes kept by the Coach are confidential and will be stored securely.

Mutual Confidentiality

13.3 Each party agrees to keep the confidential information of the other party confidential at all times and to ensure that any person to whom confidential information is disclosed is aware of and complies with this clause.

13.4 These obligations do not apply to information that is publicly available through no fault of the receiving party, was already known to the receiving party, or was received from a third party without restriction.

Privacy

13.5 Any personal information provided by the Client will be handled in accordance with the Coach’s Privacy Policy, available at https://sonyachoilarosa.mykajabi.com/privacy-policy and the Australian Privacy Act 1988 (Cth).

13.6 The Coach may retain the Client’s records for a period consistent with legal and ethical record-keeping requirements and will hold such records in compliance with applicable privacy legislation.

13.7 This clause survives termination or expiry of these Terms.

14. WARRANTIES AND INDEMNITIES

14.1 Each party warrants that they have full power, capacity, and authority to enter into and perform their obligations under these Terms.

14.2 The Services are provided on an “as is” basis. Except as expressly set out in these Terms, all express or implied warranties, representations, and conditions are excluded to the maximum extent permitted by law.

14.3 Nothing in these Terms excludes, restricts, or modifies any condition, warranty, right, or remedy implied or imposed by any law (including the Australian Consumer Law) which cannot be lawfully excluded.

14.4 If any condition or warranty is implied into these Terms and cannot be excluded, and the Coach is able to limit the Client’s remedy, the Coach’s liability is limited to supplying the Services again or the payment of the cost of having the Services supplied again.

14.5 Each party agrees to indemnify and hold harmless the other party from and against any claims, damages, liabilities, costs, and expenses arising out of or relating to any breach of these Terms, negligent acts or omissions, or wilful misconduct.

14.6 In no event will either party be liable to the other for any consequential, indirect, incidental, or special loss or damage.

14.7 This clause survives termination or expiry of these Terms.

15. LIMITATION OF LIABILITY

15.1 The liability of each party to the other (including under indemnity) is capped at the total amount of fees paid by the Client in connection with the Services provided under these Terms in the 12 months preceding the event giving rise to the liability.

15.2 This cap will be reduced to the extent that the other party’s acts or omissions contribute to or cause the liability.

15.3 This clause survives termination or expiry of these Terms.

16. CONFLICTS OF INTEREST

16.1 The Coach will disclose to the Client any actual or potential conflicts of interest that arise during the coaching engagement that could reasonably be expected to affect the coaching relationship.

16.2 Each party warrants that they are free to enter into these Terms and that doing so does not violate the terms of any other agreement with a third party.

17. DISPUTES

17.1 In the event of any dispute arising under or in connection with these Terms, the parties will first seek to resolve the matter amicably through direct negotiation in good faith.

17.2 If the dispute cannot be resolved within 30 days of a written notice of dispute, either party may propose alternative dispute resolution (ADR), including mediation or arbitration.

17.3 Each party will bear their own costs in connection with the ADR process. The fees of any mediator or arbitrator will be shared equally unless otherwise agreed or directed.

17.4 Except where urgent interim relief is sought from a court, neither party may initiate formal legal proceedings until the ADR process has been concluded.

18. NON-DISPARAGEMENT

18.1 Each party agrees not to disparage the other or provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following the coaching engagement. Where a party is dissatisfied, the matter must be dealt with in accordance with clause 17 (Disputes).

19. GENERAL

Relationship of Parties

19.1 The Coach is an independent contractor. Nothing in these Terms creates a partnership, joint venture, or employment relationship between the parties.

Exclusivity

19.2 These Terms do not establish an exclusive relationship. The Coach is free to provide services to other clients, including those in similar fields.

Notices

19.3 Any notice under these Terms must be in writing and sent to [email protected] (for notices to the Coach) or to the email address provided by the Client at the time of purchase (for notices to the Client). Notices sent by email are considered delivered on the date sent, unless a delivery failure notice is received.

Entire Agreement

19.4 These Terms and the Package Details constitute the entire agreement between the Coach and the Client about the subject matter. They supersede all previous agreements, understandings, and negotiations, whether written or verbal.

Governing Law

19.5 These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

Acceptance

19.6 By clicking “I agree” or similar at checkout, the Client is taken to have executed these Terms. This constitutes a binding agreement equivalent to a signed document.

Amendment

19.7 The Coach reserves the right to amend these Terms. The amended Terms will be published on the Coach’s website. Amendments will apply to any new coaching packages purchased after the date of amendment. Existing engagements will continue to be governed by the Terms in effect at the time of purchase, unless the Client agrees to the amended Terms.

Severability

19.8 If any provision of these Terms is held invalid or unenforceable, it will be severed from these Terms or replaced by a valid provision. All other provisions will remain in effect.

Assignment

19.9 The Client may not assign these Terms or any rights under them without the Coach’s prior written consent. The Coach may assign these Terms without the Client’s consent.

Interpretation

19.10 All headings are for ease of reference and do not affect interpretation. Words in the singular include the plural and vice versa.

Last Updated: February 2026

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